Shipping policy

At Surplus, we're committed to delivering your order safely, quickly, and efficiently.

Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.

  • Most orders are processed within 1–3 business days after payment has been confirmed.

  • Custom-made or personalized items may require additional processing time. This will be communicated where applicable.

Shipping Time

  • Standard delivery within South Africa typically takes 2–7 business days, depending on your location.

  • Delivery times are estimates and may vary during peak seasons, promotional periods, or due to courier delays beyond our control.

Shipping Rates

  • Shipping costs are calculated at checkout based on your delivery location and the size or weight of your order.

  • Free shipping promotions may be offered from time to time and will be clearly advertised when available.

Order Tracking

Once your order has been dispatched, you'll receive a tracking number via email or SMS so you can follow your parcel's journey.

Delivery Information

Please ensure your delivery address and contact details are correct before placing your order. Surplus is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Delayed or Lost Shipments

While we work with trusted courier partners, unexpected delays may occur. If your order has not arrived within the expected timeframe, please contact us and we'll gladly assist in tracking your parcel.

Damaged Parcels

If your order arrives damaged, please notify us within 48 hours of delivery and include clear photos of the packaging and the item(s). We'll investigate and work towards a suitable resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We're always happy to help.

Thank you for shopping with Surplus—where fashion meets function, and everything is never enough.